All orders will ship within 2-3 business days of order confirmation excluding weekends and holidays, or unless otherwise indicated.
Orders are shipped via UPS Ground throughout the United States for a flat rate of $10, unless otherwise indicated. Please note, UPS does not deliver to P.O. Boxes.
Please make sure your shipping address is correct. Orders returned because of an invalid address will be reshipped at your expense. Once the order ships we cannot be held responsible for delays or damage due to the carrier or for lost or stolen packages.
To expedite shipping or for any other shipping related questions, please contact us at firstname.lastname@example.org.
We are happy to ship internationally. Please email email@example.com for a custom quote.
We ship all items Delivery Duty Unpaid (DDU). Once your order is shipped the carrier will bill you for any applicable import duties, customs or local sales taxes.
The Rich & Strange accepts returns and exchanges on unused items in their original condition within 15 days of purchase. Please email orders@therichandstrange and we will provide you with the necessary return information.
Shipping and handling fees are non-refundable and are the responsibility of the customer. All return packages must be insured. Once your return is processed we will promptly issue you a refund or store credit.
Please note all jewelry, wall decor and sale items are FINAL SALE and cannot be returned or exchanged.